How do I submit a maintenance request to Altus Property Partners?

Log in to Property Meld at app.propertymeld.com and submit your maintenance request. Describe the issue clearly, attach photos, and provide your availability for scheduling. Non-emergency requests are typically addressed within 2-3 business days.

What counts as a maintenance emergency at Altus Property Partners?

True emergencies include fire, gas leaks, major water leaks or flooding, and any risk to human life or safety. For life-threatening emergencies, call 911 first. For property emergencies, call Altus at (312) 847-4414, which is monitored 24/7.

How do I shut off the main water valve in my Chicago rental?

Locate the main shut-off valve — typically in the basement, utility room, or near the water heater. It is usually a brass gate valve or ball valve on the pipe coming from the city supply. Turn the valve clockwise (righty-tighty) to shut off all water. Then call Altus immediately at (312) 847-4414.

How do I reset my garbage disposal?

First, turn off the disposal and unplug it or flip the circuit breaker. Remove any debris from inside using tongs (never your hand). Press the red reset button on the bottom of the unit. Restore power and test. If it still doesn't work, submit a maintenance request through Property Meld.

What should I do if my toilet is running constantly?

Try jiggling the handle first. If that doesn't help, remove the tank lid and check if the flapper valve is sealing properly — it may need to be repositioned or replaced. Also check that the float arm is not set too high, causing water to overflow into the overflow tube. If the issue persists, submit a request through Property Meld.

How do I fix a tripped GFCI outlet in my rental?

GFCI outlets are found in bathrooms, kitchens, and near water sources. If an outlet stops working, look for a GFCI outlet nearby with a 'Test' and 'Reset' button. Press the Reset button firmly until it clicks. This should restore power to the outlet and any connected outlets on the same circuit.

How long does it take for Altus Property Partners to respond to a maintenance request?

Non-emergency maintenance requests submitted through Property Meld are typically addressed within 2-3 business days. After you submit your request and photos, the Altus team will attempt phone or video troubleshooting to resolve the issue immediately. If an in-person visit is needed, you will be asked to provide your availability for scheduling.

How do I replace my furnace filter in my Chicago rental?

Locate your furnace or air handler — usually in a utility closet, basement, or mechanical room. Turn off the HVAC system. Find the filter slot (typically on the side or bottom of the unit) and slide out the old filter. Note the size printed on the frame and replace with the same size. Filters should be replaced every 1-3 months.

Well-maintained Chicago apartment hallway

Resident Services

Maintenance Requests

We're here to keep your home in top condition. Try our troubleshooting tips for quick fixes, or submit a maintenance request through our portal and our team will be in touch promptly.

Call Now: (312) 847-4414 Submit a Request via Property Meld

Emergency Maintenance

Our team monitors for true emergencies 24/7 — fire, gas leaks, major flooding, or any risk to human life or safety. Call us immediately and do not submit online.

Life-threatening emergency? Call 911 first. For urgent but non-life-threatening issues after hours, our team may not respond immediately.

Call Now: (312) 847-4414

Non-Emergency Requests

For routine maintenance like appliance issues, minor plumbing, cosmetic repairs, or general upkeep — submit a request through our Property Meld portal, or try our troubleshooting tips below first.

Submit Request via Property Meld

Non-emergency requests are typically addressed within 2–3 business days. You will receive a confirmation and status updates via Property Meld.

[email protected]

Before You Submit

Try These Quick Fixes First

Before submitting a request, check if your problem is on this list — most common issues can be resolved in under 10 minutes without a service visit. We've included step-by-step instructions and video guides for each.

None of these apply? No problem — submit your request through our maintenance portal.

Submit a Maintenance Request

You'll be redirected to our Property Meld portal

The Process

What to Expect

From the moment you submit a request to the final repair, here's exactly how we handle every maintenance issue at Altus.

Submit Your Request

Log in to Property Meld and submit your maintenance request. Describe the issue clearly and include as much detail as possible so our team can prepare.

Add Photos

Attach photos of the issue directly in Property Meld. Visuals help us diagnose the problem faster, order the right parts, and arrive fully prepared — saving you time.

Phone or Video Troubleshooting

After reviewing your photos, our team will attempt to resolve the issue right away via a quick phone or video call. Many problems can be fixed on the spot — saving you time and avoiding a service visit altogether.

Share Your Availability

If an in-person visit is needed, provide your preferred scheduling windows in Property Meld. This step is critical — without your availability, we cannot dispatch a technician. You'll receive confirmation once scheduled.

Required step — don't skip this

We Assign the Right Tech

Based on the issue and your schedule, we assign one of our in-house maintenance technicians. For specialized repairs, we coordinate directly with a trusted 3rd-party vendor who will schedule with you.

5-Star Quality Experience

Our team completes the work to the highest standard. We strive for a 5-star experience on every visit — from communication and punctuality to the quality of the repair itself.

Ready to submit a request?

Submit via Property Meld